Responsible Gaming
At Hotel Vellum, we are committed to providing an engaging and enjoyable entertainment experience while promoting a safe and responsible gaming environment. While most guests enjoy our casino facilities responsibly, we recognize that a small percentage may face challenges related to gaming.
This Responsible Gaming Policy outlines our approach to maintaining a balanced, respectful, and secure gaming atmosphere for all guests.
1. Commitment to Responsible Gaming
- Gaming at Hotel Vellum is intended solely for entertainment and not as a means of earning income.
- We strictly enforce age restrictions and responsible play guidelines.
- Support resources and tools are available for guests who need assistance managing their gaming activity.
2. Age Restrictions
- Access to casino services is limited to individuals of legal gambling age in the jurisdiction where Hotel Vellum operates.
- Valid government-issued identification may be required at entry.
- Underage gambling is strictly prohibited.
3. Guest Responsibility
We encourage guests to:
- Treat gaming as a form of leisure, not as a source of income.
- Set personal time and spending limits before playing.
- Avoid chasing losses.
- Balance gaming with other resort activities such as dining, spa, and entertainment.
- Refrain from gaming if under stress, intoxicated, or otherwise impaired.
4. Self-Exclusion & Limits
Hotel Vellum provides responsible gaming measures for guests who request support:
- Self-Exclusion Programs – Voluntary restriction from casino access for a selected period.
- Play Limits – Tools to track or limit gaming activity.
- Support Referrals – Guidance to independent organizations and resources for professional assistance.
5. Staff Training
- All casino staff are trained to identify signs of problematic gaming behavior.
- Our team is prepared to respond respectfully and provide resources to guests as needed.
6. Support & Assistance
If you or someone you know is experiencing difficulty managing gaming, we encourage seeking help from professional organizations such as:
- Gamblers Anonymous
- National Council on Problem Gambling
- Local responsible gaming helplines in your region
7. Our Promise
- Maintain a safe, secure, and enjoyable environment for all guests.
- Protect vulnerable individuals through strict policies and awareness programs.
- Continuously review and improve our responsible gaming practices.
8. Contact Us
For more information about our Responsible Gaming Policy or available support programs, please contact:
Email: [email protected]