Privacy Policy
At Hotel Vellum, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, make a reservation, or enjoy your stay at our hotel, casino, and resort.
1. Information We Collect
We may collect the following categories of personal information to provide and enhance our services:
- Contact Details: Name, email address, phone number, and mailing address.
- Booking Information: Reservation details, check-in/check-out dates, and payment preferences.
- Identification Data: Government-issued ID or passport (required for hotel registration and casino access).
- Payment Information: Credit/debit card details or other secure payment methods.
- Online Activity: Cookies, IP address, device type, and browsing activity when using our website.
2. How We Use Your Information
Your personal data may be used for the following purposes:
- To process reservations, payments, and service requests.
- To deliver hospitality, gaming, and resort services.
- To send booking confirmations, updates, and promotional offers.
- To maintain security, comply with legal requirements, and promote responsible gaming.
- To improve our website, guest experience, and overall service quality.
3. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve functionality, personalize your experience, and analyze website traffic.
You may adjust your browser settings to decline cookies; however, some features may not function as intended.
For more details, please review our Cookie Policy.
4. Data Sharing & Disclosure
We do not sell or rent your personal data. However, we may share information in the following cases:
- With trusted partners such as payment processors, booking platforms, and IT service providers.
- As required by law or regulatory authorities.
- To ensure safety and security, protecting the rights and property of Hotel Vellum and its guests.
5. Security Measures
We use encryption, firewalls, and secure servers to protect your information from unauthorized access.
While we take all reasonable precautions, no digital system is entirely immune to threats, and absolute security cannot be guaranteed.
6. Guest Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or update your personal information.
- Request deletion of your data, subject to legal requirements.
- Opt out of marketing communications.
- Restrict or object to certain types of data processing.
Requests related to these rights can be made by contacting us directly (see Section 9).
7. Casino & Responsible Gaming Data
Access to casino services requires verification of identity and legal age, in accordance with local regulations.
We may collect and maintain responsible gaming data, including self-exclusion requests, to support safe and responsible play.
8. Third-Party Links
Our website may contain links to external websites. Hotel Vellum is not responsible for the privacy practices or content of these third-party sites.
9. Contact Us
For any questions or concerns regarding this Privacy Policy or our data practices, please contact us:
Email: [email protected]